PRODUCT CARE

These guidelines for caring for JV INSARDI jewelry are essential to ensure your pieces remain beautiful and well-preserved for generations to come. Proper care and maintenance can help prevent damage and maintain the luster of your jewelry. 

Avoid Contact with Harsh Chemicals: Keep your jewelry away from corrosive substances like chlorine, bleach, vinegar, ammonia, and hand sanitizers. These chemicals can tarnish or damage the metal and gemstones, especially gold.

Put Jewelry on Last: When you are getting ready, make sure to put your jewelry on after applying makeup, perfume, hairspray, and lotions. This helps prevent the buildup of cosmetic residues on your jewelry.

Remove Jewelry When Washing Hands: Take off your jewelry before washing your hands or using hand sanitizer and lotion. Ensure your skin is completely dry before handling your jewelry again.

Store Jewelry Carefully: Store your jewelry separately to prevent scratching. Avoid placing pieces next to objects that could potentially damage them. Proper storage helps maintain the pristine condition of your jewelry.

Control the Environment: Store your jewelry in a cool, dry place, away from direct sunlight. Prolonged exposure to sunlight can affect the color of gemstones. Additionally, avoid extreme temperature changes and intense heat sources.

Cleaning: Regularly clean your jewelry using a soft, lint-free cloth to remove dust and restore shine. For more thorough cleaning, you can use warm soapy water and a gentle brush or cloth. If your jewelry is exceptionally dirty or needs special care, it's advisable to take it to a trusted jeweler for professional cleaning.

By following these care instructions diligently, you can ensure that your JV INSARDI jewelry remains in excellent condition and can be passed down through generations as cherished heirlooms.

REPAIRS

JV Insardi offers free repairs for damage caused by manufacturing defects within 30 days of receiving your purchase.

For repairs needed after 30 days or those deemed to be caused by misuse, there will be a repair charge at the customer's expense.

Each repair will be assessed on an individual basis, and you will be informed of the repair cost before the repair process begins.

Purchase Source: JV Insardi will accept repairs only for items purchased on their official website, www.jvinsardijewelry.com. If you purchased the item from one of their retailers, you should contact the original point of purchase for repair inquiries.

By following these steps and policies, you can ensure that your JV Insardi jewelry is properly repaired and maintained, preserving its quality and craftsmanship for years to come.

For Repair Inquiries:

Please contact the JV Insardi's customer service team at cs@jvinsardi.com. In your email, include the following information:

Your name
Address
Order number (if applicable)
Description of the repair issue

After reviewing your request, JV Insardi will provide you with a repair authorization number and a price to repair if applicable. The repair authorization number must be clearly labeled on the package when you send your jewelry for repair.